Last Updated: 26 July 2026
Introduction
SwifteKart ("we", "our", "us") operates the freelancing platform at freelancer.swiftekart.com
(the "Platform"). This Privacy Policy explains how we collect, use, disclose, and protect your personal
information when you register, subscribe, and use our services. By accessing or using the Platform,
you agree to the terms of this Privacy Policy.
Information We Collect
We collect the following types of information:
- Registration Data: Name, email address, username, and password when you create an account.
- Profile Data: Bio, skills, portfolio, location, hourly rate, social links, and profile image voluntarily provided by you.
- Payment Data: Transaction reference IDs and subscription status. We do not store full card numbers, CVV, or banking credentials — all payments are processed securely by Razorpay.
- Usage Data: Pages visited, browser type, IP address, device information, and timestamps — collected automatically for security and analytics.
- Communication Data: Messages submitted through our Contact form.
How We Use Your Information
- To create and manage your freelancer account and profile.
- To process subscription payments and maintain your active plan status.
- To display your profile publicly in our freelancer directory (only if you hold an active subscription).
- To send account-related notifications such as password reset emails.
- To respond to your inquiries submitted via the contact form.
- To improve platform features, security, and user experience.
- To comply with applicable legal obligations.
Sharing of Information
We do not sell, rent, or trade your personal data to third parties. We may share limited data only in these circumstances:
- Razorpay: Payment processor for subscription transactions. Governed by Razorpay's Privacy Policy.
- Legal Compliance: If required by law, court order, or governmental authority.
- Business Transfer: In the event of a merger or acquisition, your data may be transferred with prior notice.
Data Security
We implement industry-standard security measures including password hashing (bcrypt), HTTPS encryption,
session-based authentication, and restricted admin access to protect your personal data.
However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
Your Rights
- Access: You may request a copy of the personal data we hold about you.
- Correction: You may update your profile information at any time via your dashboard.
- Deletion: You may request deletion of your account by contacting us. Note that certain data may be retained for legal compliance.
- Objection: You may object to certain uses of your data by contacting us directly.
Cookies
We use session cookies to maintain your logged-in state. We may also use third-party analytics cookies
(Google Analytics) and advertising pixels (Meta Pixel) to understand platform usage. You may disable
cookies in your browser settings, but this may affect platform functionality.
No Refund Policy
All subscription payments made on SwifteKart are strictly non-refundable.
By completing a subscription purchase, you acknowledge and agree to the following:
- Subscription fees are charged upfront for the selected plan period and are non-refundable under any circumstance, including but not limited to: change of mind, partial usage, account inactivity, or dissatisfaction with the service.
- SwifteKart does not offer free trials, pro-rated refunds, or partial refunds for unused subscription time.
- In the event that the platform experiences technical downtime or disruption, we will make reasonable efforts to restore service but do not guarantee refunds for any downtime period.
- If a subscription is activated and later found to violate our Terms of Service, the account may be suspended without refund.
- Payments processed through Razorpay are subject to Razorpay's own terms. Any disputes with the payment gateway must be raised directly with Razorpay.
If you believe a payment was made in error (e.g. duplicate charge or unauthorized transaction), please contact us at
freelancer@swiftekart.com within 48 hours.
We will investigate and, where applicable, coordinate with Razorpay to resolve genuine billing errors.
Children's Privacy
Our platform is intended for users aged 18 and above. We do not knowingly collect personal data
from individuals under 18. If we become aware that a minor has registered, we will delete the account promptly.
Third-Party Links
Our platform may contain links to external websites. We are not responsible for the privacy practices
or content of those third-party sites. We encourage you to review their privacy policies independently.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page
with a revised "Last Updated" date. Continued use of the platform after changes constitutes acceptance
of the updated policy. We recommend reviewing this page periodically.
Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please contact us: